Updated CV for 9/2025
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@ -201,14 +201,36 @@
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</div>
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</section>
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</div>
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<div class="resume__right">
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<!--========== EXPERIENCE ==========-->
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<section class="experience section" id="experience">
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<h2 class="section-title">Experience</h2>
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<div class="experience__container bd-grid">
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<div class="experience__content">
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<div class="experience__time">
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<span class="experience__rounder"></span>
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<span class="experience__line"></span>
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</div>
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<div class="experience__data bd-grid">
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<h3 class="experience__title">IT Consultant and Support Technician</h3>
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<span class="experience__company"
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>2025 to Present | Blue Tech Innovation</span>
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<p class="experience__description">
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<ul class="experience__description">
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<li>• Provide administration and internal support for company systems, including PCs, Macs, phones, printers, servers, and other related equipment.</li>
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<li>• Offer end-user support for both office-based and remote employees.</li>
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<li>• Ensure the health, stability, and best practices configuration of client infrastructures.</li>
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<li>• Troubleshoot and resolve issues with the following technologies:</li>
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<li>• Windows Server, VPN Clients, Group Policy, Folder Permissions</li>
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<li>• Firewalls, Printer Servers, Office 365</li>
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<li>• Mac systems, workstation and network connectivity issues</li>
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<li>• Exchange Server, Microsoft Office Applications, and the latest Microsoft Office suite versions</li>
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</ul>
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</p>
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</div>
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</div>
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<div class="experience__content">
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<div class="experience__time">
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<span class="experience__rounder"></span>
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<span class="experience__line"></span>
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@ -216,8 +238,7 @@
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<div class="experience__data bd-grid">
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<h3 class="experience__title">Technical Account Manager</h3>
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<span class="experience__company"
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>2023 to Present | ITG</span
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>
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>2023 to 2025 | ITG</span>
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<p class="experience__description">
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<ul class="experience__description">
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<li>• Ensure customer success with technical consulting and implementation of adaptive software and hardware.</li>
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@ -232,49 +253,26 @@
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</p>
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</div>
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</div>
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<div class="experience__content">
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<div class="experience__time">
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<span class="experience__rounder"></span>
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<span class="experience__line"></span>
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<div class="experience__content">
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<div class="experience__time">
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<span class="experience__rounder"></span>
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<span class="experience__line__last"></span>
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</div>
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<div class="experience__data bd-grid">
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<h3 class="experience__title">Field Technician</h3>
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<span class="experience__company">2023 | Dell</span>
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<p class="experience__description">
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<ul class="experience__description">
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<li>• Managed a workload of repairs in a ticketing system.</li>
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<li>• Scheduled, routed, and completed all tickets in a timely manner.</li>
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<li>• Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.</li>
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<li>• Maintained positive professional relations with Dell’s corporate, government, and consumer clients.</li>
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<li>• Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.</li>
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</ul>
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</p>
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</div>
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</div>
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<div class="experience__data bd-grid">
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<h3 class="experience__title">Field Technician</h3>
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<span class="experience__company"
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>2023 | Dell</span
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>
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<p class="experience__description">
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<ul class="experience__description">
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<li>• Managed a workload of repairs in a ticketing system.</li>
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<li>• Scheduled, routed, and completed all tickets in a timely manner.</li>
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<li>• Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.</li>
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<li>• Maintained positive professional relations with Dell’s corporate, government, and consumer clients.</li>
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<li>• Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.</li>
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</ul>
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</p>
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</div>
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</div>
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<div class="experience__content">
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<div class="experience__time">
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<span class="experience__rounder"></span>
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<!-- <span class="experience__line"></span> -->
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</div>
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<div class="experience__data bd-grid">
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<h3 class="experience__title">
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Lead Repair Technician
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</h3>
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<span class="experience__company"
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>2021 to 2022 | T-Mobile</span
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>
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<p class="experience__description">
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<ul class="experience__description">
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<li>• Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices.</li>
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<li>• Efficiently diagnosed issues with customers' devices and performed all necessary repairs.</li>
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<li>• Handled inventory and parts returns while ensuring systems were up to date.</li>
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<li>• Exceeded SLA expectations completing 90% of repairs in under 90 minutes.</li>
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</ul>
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</p>
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</div>
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</div>
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<a href="moreInformation.html" class="more__information">
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<i class="bx bx-info-circle information__icon"></i>
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More Information
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@ -284,7 +282,7 @@
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<!--========== CERTIFICATES ==========-->
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<section class="certificate section" id="certificates">
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<h2 class="section-title">Certificates</h2>
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<h2 class="section-title">Certifications</h2>
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<div class="certificate__container bd-grid">
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<div class="certificate__content">
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