diff --git a/cv/assets/pdf/DanGrubbResume.pdf b/cv/assets/pdf/DanGrubbResume.pdf index 1862d94..6229e5a 100644 Binary files a/cv/assets/pdf/DanGrubbResume.pdf and b/cv/assets/pdf/DanGrubbResume.pdf differ diff --git a/cv/index.html b/cv/index.html index ccbd332..d55bfd5 100644 --- a/cv/index.html +++ b/cv/index.html @@ -201,14 +201,36 @@ -
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Experience

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IT Consultant and Support Technician

+ 2025 to Present | Blue Tech Innovation +

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  • • Provide administration and internal support for company systems, including PCs, Macs, phones, printers, servers, and other related equipment.
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  • • Offer end-user support for both office-based and remote employees.
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  • • Ensure the health, stability, and best practices configuration of client infrastructures.
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  • • Troubleshoot and resolve issues with the following technologies:
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  • • Windows Server, VPN Clients, Group Policy, Folder Permissions
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  • • Firewalls, Printer Servers, Office 365
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  • • Mac systems, workstation and network connectivity issues
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  • • Exchange Server, Microsoft Office Applications, and the latest Microsoft Office suite versions
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Technical Account Manager

2023 to Present | ITG + >2023 to 2025 | ITG

  • • Ensure customer success with technical consulting and implementation of adaptive software and hardware.
  • @@ -232,49 +253,26 @@

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Field Technician

+ 2023 | Dell +

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  • • Managed a workload of repairs in a ticketing system.
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  • • Scheduled, routed, and completed all tickets in a timely manner.
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  • • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.
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  • • Maintained positive professional relations with Dell’s corporate, government, and consumer clients.
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  • • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.
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Field Technician

- 2023 | Dell -

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    -
  • • Managed a workload of repairs in a ticketing system.
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  • • Scheduled, routed, and completed all tickets in a timely manner.
  • -
  • • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.
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  • • Maintained positive professional relations with Dell’s corporate, government, and consumer clients.
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  • • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.
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- Lead Repair Technician -

- 2021 to 2022 | T-Mobile -

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  • • Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices.
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  • • Efficiently diagnosed issues with customers' devices and performed all necessary repairs.
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  • • Handled inventory and parts returns while ensuring systems were up to date.
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  • • Exceeded SLA expectations completing 90% of repairs in under 90 minutes.
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+ More Information @@ -284,7 +282,7 @@
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Certificates

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Certifications

diff --git a/cv/moreInformation.html b/cv/moreInformation.html index 40e2c78..e27330e 100644 --- a/cv/moreInformation.html +++ b/cv/moreInformation.html @@ -214,11 +214,37 @@

Experience

+
+
+

IT Consultant and Support Technician

+ 2025 to Present | Blue Tech Innovation +

+

    +
  • • Provide administration and internal support for company systems, including PCs, Macs, phones, printers, servers, and other related equipment.
  • +
  • • Offer end-user support for both office-based and remote employees.
  • +
  • • Ensure the health, stability, and best practices configuration of client infrastructures.
  • +
  • • Troubleshoot and resolve issues with the following technologies:
  • +
  • • Windows Server, VPN Clients, Group Policy, Folder Permissions
  • +
  • • Firewalls, Printer Servers, Office 365
  • +
  • • Mac systems, workstation and network connectivity issues
  • +
  • • Exchange Server, Microsoft Office Applications, and the latest Microsoft Office suite versions
  • +
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Technical Account Manager