Initial CV commit
This commit is contained in:
398
cv/index.html
Normal file
398
cv/index.html
Normal file
@ -0,0 +1,398 @@
|
|||||||
|
<!DOCTYPE html>
|
||||||
|
<html lang="en">
|
||||||
|
<head>
|
||||||
|
<link rel="icon" href="assets/img/favicon.ico" type="image/x-icon">
|
||||||
|
<meta charset="UTF-8" />
|
||||||
|
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
|
||||||
|
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||||
|
<link
|
||||||
|
rel="stylesheet"
|
||||||
|
href="https://cdn.jsdelivr.net/npm/boxicons@latest/css/boxicons.min.css"
|
||||||
|
/>
|
||||||
|
<link rel="stylesheet" href="styles/index.css" />
|
||||||
|
<title>Dan Grubb CV</title>
|
||||||
|
</head>
|
||||||
|
<body>
|
||||||
|
<!--========== HEADER ==========-->
|
||||||
|
<header class="l-header" id="header">
|
||||||
|
<nav class="nav bd-container">
|
||||||
|
<a href="#" class="nav nav__logo">Dan</a>
|
||||||
|
<div class="nav__menu" id="nav-menu">
|
||||||
|
<ul class="nav__list">
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#home" class="nav__link active-link">
|
||||||
|
<i class="bx bx-home nav__icon"></i>Home
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#profile" class="nav__link">
|
||||||
|
<i class="bx bx-user nav__icon"></i>Profile
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#education" class="nav__link">
|
||||||
|
<i class="bx bx-book nav__icon"></i>Education
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#skills" class="nav__link">
|
||||||
|
<i class="bx bx-receipt nav__icon"></i>Skills
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#experiencie" class="nav__link">
|
||||||
|
<i class="bx bx-briefcase nav__icon"></i>Experience
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#certificates" class="nav__link">
|
||||||
|
<i class="bx bx-briefcase nav__icon"></i>Certificates
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#references" class="nav__link">
|
||||||
|
<i class="bx bx-link-external nav__icon"></i>References
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
<div class="nav__toggle" id="nav-toggle">
|
||||||
|
<i class="bx bx-grid-alt nav__icon"></i>
|
||||||
|
</div>
|
||||||
|
</nav>
|
||||||
|
</header>
|
||||||
|
|
||||||
|
<main class="l-main bd-container">
|
||||||
|
<!-- All elements within this div, is generated in PDF -->
|
||||||
|
<div class="resume" id="area-cv">
|
||||||
|
<div class="resume__left">
|
||||||
|
<!--========== HOME ==========-->
|
||||||
|
<section class="home" id="home">
|
||||||
|
<div class="home__container section bd-grid">
|
||||||
|
<div class="home__data bd-grid">
|
||||||
|
<img
|
||||||
|
src="assets/img/perfil-example.jpg"
|
||||||
|
alt="perfil"
|
||||||
|
class="home__img"
|
||||||
|
/>
|
||||||
|
<h1 class="home__title">Dan <b>Grubb</b></h1>
|
||||||
|
<h3 class="home__profession">IT Man</h3>
|
||||||
|
|
||||||
|
<div>
|
||||||
|
<a
|
||||||
|
download=""
|
||||||
|
href="assets/pdf/DanGrubbResume.pdf"
|
||||||
|
class="home__button-movil"
|
||||||
|
>Download</a
|
||||||
|
>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="home__address bd-grid">
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-map home__icon"></i>Falls Church, VA
|
||||||
|
</span>
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-envelope home__icon"></i> Dan@DanGrubb.Net
|
||||||
|
</span>
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-phone home__icon"></i> 703-649-1637
|
||||||
|
</span>
|
||||||
|
</span>
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-planet home__icon"></i> dangrubb.net
|
||||||
|
</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<!-- Theme change button -->
|
||||||
|
<i
|
||||||
|
class="bx bx-moon change-theme"
|
||||||
|
title="Theme"
|
||||||
|
id="theme-button"
|
||||||
|
></i>
|
||||||
|
<!-- Button to generate and download the pdf. Available for desktop. -->
|
||||||
|
<i
|
||||||
|
class="bx bx-download generate-pdf"
|
||||||
|
title="Generate PDF"
|
||||||
|
id="resume-button"
|
||||||
|
></i>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
<!--========== PROFILE ==========-->
|
||||||
|
<section class="profile section" id="profile">
|
||||||
|
<h2 class="section-title">Profile</h2>
|
||||||
|
<p class="profile__description">
|
||||||
|
Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction.
|
||||||
|
</p>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== EDUCATION ==========-->
|
||||||
|
<section class="education section" id="education">
|
||||||
|
<h2 class="section-title">Education</h2>
|
||||||
|
<div class="education__container">
|
||||||
|
<div class="education__content">
|
||||||
|
<div class="education__time">
|
||||||
|
<span class="education__rounder"></span>
|
||||||
|
<span class="education__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="education__data bd-grid">
|
||||||
|
<h3 class="education__title">Advanced Diploma</h3>
|
||||||
|
<span class="education__studies">Patriot High School</span>
|
||||||
|
<span class="education__year">2015 - 2019</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<div class="education__content">
|
||||||
|
<div class="education__time">
|
||||||
|
<span class="education__rounder"></span>
|
||||||
|
<span class="education__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="education__data bd-grid">
|
||||||
|
<h3 class="education__title">Some College</h3>
|
||||||
|
<!-- <span class="education__studies"></span> -->
|
||||||
|
<span class="education__year">2020</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<div class="education__content">
|
||||||
|
<div class="education__time">
|
||||||
|
<span class="education__rounder"></span>
|
||||||
|
<!-- <span class="education__line"></span> -->
|
||||||
|
</div>
|
||||||
|
<div class="education__data bd-grid">
|
||||||
|
<h3 class="education__title">Self-Study Certifications</h3>
|
||||||
|
<!-- <span class="education__studies"></span> -->
|
||||||
|
<span class="education__year">2020 - Present</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== SKILLS ==========-->
|
||||||
|
<section class="skills section" id="skills">
|
||||||
|
<h2 class="section-title">Skills</h2>
|
||||||
|
<div class="skills__content bd-grid">
|
||||||
|
<ul class="skills__data">
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Windows
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Mac
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Linux
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Networking
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
<ul class="skills__data">
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Security
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Hardware
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Software
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<div class="resume__right">
|
||||||
|
<!--========== EXPERIENCE ==========-->
|
||||||
|
<section class="experience section" id="experience">
|
||||||
|
<h2 class="section-title">Experience</h2>
|
||||||
|
|
||||||
|
<div class="experience__container bd-grid">
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<span class="experience__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">Technical Account Manager</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2023 to Present | ITG</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Ensure customer success with technical consulting and implementation of adaptive software and hardware.</li>
|
||||||
|
<li>• Manage client relationships and troubleshoot technical issues.</li>
|
||||||
|
<li>• Deliver tailored solutions for business needs.</li>
|
||||||
|
<li>• Find creative solutions for government and private clients.</li>
|
||||||
|
<li>• Maintained 99% SLA compliance.</li>
|
||||||
|
<li>• Streamlined and documented standard operating procedures.</li>
|
||||||
|
<li>• Automated daily and repetitive tasks.</li>
|
||||||
|
<li>• Created instructional media for field technicians.</li>
|
||||||
|
</ul>
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<span class="experience__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">Field Technician</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2023 | Dell</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Managed a workload of repairs in a ticketing system.</li>
|
||||||
|
<li>• Scheduled, routed, and completed all tickets in a timely manner.</li>
|
||||||
|
<li>• Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.</li>
|
||||||
|
<li>• Maintained positive professional relations with Dell’s corporate, government, and consumer clients.</li>
|
||||||
|
<li>• Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.</li>
|
||||||
|
</ul>
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<!-- <span class="experience__line"></span> -->
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">
|
||||||
|
Lead Repair Technician
|
||||||
|
</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2021 to 2022 | T-Mobile</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices.</li>
|
||||||
|
<li>• Efficiently diagnosed issues with customers' devices and performed all necessary repairs.</li>
|
||||||
|
<li>• Handled inventory and parts returns while ensuring systems were up to date.</li>
|
||||||
|
<li>• Exceeded SLA expectations completing 90% of repairs in under 90 minutes.</li>
|
||||||
|
</ul>
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<a href="moreInformation.html" class="more__information">
|
||||||
|
<i class="bx bx-info-circle information__icon"></i>
|
||||||
|
More Information
|
||||||
|
</a>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== CERTIFICATES ==========-->
|
||||||
|
<section class="certificate section" id="certificates">
|
||||||
|
<h2 class="section-title">Certificates</h2>
|
||||||
|
|
||||||
|
<div class="certificate__container bd-grid">
|
||||||
|
<div class="certificate__content">
|
||||||
|
<h3 class="certificate__title">
|
||||||
|
CompTIA A+, Network+ and Security+
|
||||||
|
</h3>
|
||||||
|
<p class="certificate__description">
|
||||||
|
https://www.credly.com/users/dangrubbb
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
<div class="certificate__content">
|
||||||
|
<h3 class="certificate__title">
|
||||||
|
Microsoft Office Specialist
|
||||||
|
</h3>
|
||||||
|
<p class="certificate__description">
|
||||||
|
https://www.credly.com/users/dangrubbb
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
<div class="certificate__content">
|
||||||
|
<h3 class="certificate__title">
|
||||||
|
Dell, Apple, Samsung Certified Repair Technician
|
||||||
|
</h3>
|
||||||
|
<p class="certificate__description">
|
||||||
|
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== REFERENCES ==========-->
|
||||||
|
<section class="references section" id="references">
|
||||||
|
<h2 class="section-title">References</h2>
|
||||||
|
|
||||||
|
<div class="references__container bd-grid">
|
||||||
|
<div class="references__content bd-grid">
|
||||||
|
<span class="references__subtitle">IT Engineer, ITG</span>
|
||||||
|
<h3 class="references__title">Samuel Albert</h3>
|
||||||
|
<ul class="references__contact">
|
||||||
|
<li>Details available upon request</li>
|
||||||
|
<!-- <li>Email: user@email.com</li> -->
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
<div class="references__content bd-grid">
|
||||||
|
<span class="references__subtitle">Server Technician, AMD</span>
|
||||||
|
<h3 class="references__title">Brian Oberoi</h3>
|
||||||
|
<ul class="references__contact">
|
||||||
|
<li>Details available upon request</li>
|
||||||
|
<!-- <li>Email: user@email.com</li> -->
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== LANGUAGES ==========-->
|
||||||
|
<section class="languages section">
|
||||||
|
<h2 class="section-title">Languages</h2>
|
||||||
|
|
||||||
|
<div class="languages__container">
|
||||||
|
<ul class="languages__content bd-grid">
|
||||||
|
<li class="languages__name">
|
||||||
|
<span class="languages__circle"></span> English
|
||||||
|
</li>
|
||||||
|
<li class="languages__name">
|
||||||
|
<span class="languages__circle"></span> Python
|
||||||
|
</li>
|
||||||
|
<li class="languages__name">
|
||||||
|
<span class="languages__circle"></span> HTML
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== INTERESTS ==========-->
|
||||||
|
<section class="interests section">
|
||||||
|
<h2 class="section-title">Interests</h2>
|
||||||
|
|
||||||
|
<div class="interests__container bd-grid">
|
||||||
|
<div class="interests__content">
|
||||||
|
<i class="bx bx-headphone interests__icon"></i>
|
||||||
|
<span class="interests__name">Music</span>
|
||||||
|
</div>
|
||||||
|
<div class="interests__content">
|
||||||
|
<i class="bx bx-cog interests__icon"></i>
|
||||||
|
<span class="interests__name">Tech</span>
|
||||||
|
</div>
|
||||||
|
<div class="interests__content">
|
||||||
|
<i class="bx bx-walk interests__icon"></i>
|
||||||
|
<span class="interests__name">Fitness</span>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<div class="interests__content">
|
||||||
|
<i class="bx bx-bible interests__icon"></i>
|
||||||
|
<span class="interests__name">Christ</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</main>
|
||||||
|
|
||||||
|
<!--========== SCROLL TOP ==========-->
|
||||||
|
<a href="#" class="scrolltop" id="scroll-top">
|
||||||
|
<i class="bx bx-up-arrow-alt scrolltop__icon"></i>
|
||||||
|
</a>
|
||||||
|
<!--========== HTML2PDF ==========-->
|
||||||
|
<script src="js/html2pdf.bundle.min.js"></script>
|
||||||
|
|
||||||
|
<!--========== MAIN JS ==========-->
|
||||||
|
<script src="js/main.js"></script>
|
||||||
|
</body>
|
||||||
|
</html>
|
||||||
340
cv/moreInformation.html
Normal file
340
cv/moreInformation.html
Normal file
@ -0,0 +1,340 @@
|
|||||||
|
<!DOCTYPE html>
|
||||||
|
<html lang="en">
|
||||||
|
<head>
|
||||||
|
<link rel="icon" href="assets/img/favicon.ico" type="image/x-icon">
|
||||||
|
<meta charset="UTF-8" />
|
||||||
|
<meta http-equiv="X-UA-Compatible" content="IE=edge" />
|
||||||
|
<meta name="viewport" content="width=device-width, initial-scale=1.0" />
|
||||||
|
<link
|
||||||
|
rel="stylesheet"
|
||||||
|
href="https://cdn.jsdelivr.net/npm/boxicons@latest/css/boxicons.min.css"
|
||||||
|
/>
|
||||||
|
<link rel="stylesheet" href="styles/index.css" />
|
||||||
|
<title>Dan Grubb CV</title>
|
||||||
|
</head>
|
||||||
|
<body>
|
||||||
|
<!--========== HEADER ==========-->
|
||||||
|
<header class="l-header" id="header">
|
||||||
|
<nav class="nav bd-container">
|
||||||
|
<a href="#" class="nav nav__logo">Dan</a>
|
||||||
|
<div class="nav__menu" id="nav-menu">
|
||||||
|
<ul class="nav__list">
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#home" class="nav__link active-link">
|
||||||
|
<i class="bx bx-home nav__icon"></i>Home
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#profile" class="nav__link">
|
||||||
|
<i class="bx bx-user nav__icon"></i>Profile
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#education" class="nav__link">
|
||||||
|
<i class="bx bx-book nav__icon"></i>Education
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#skills" class="nav__link">
|
||||||
|
<i class="bx bx-receipt nav__icon"></i>Skills
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#experiencie" class="nav__link">
|
||||||
|
<i class="bx bx-briefcase nav__icon"></i>Experience
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#certificates" class="nav__link">
|
||||||
|
<i class="bx bx-briefcase nav__icon"></i>Certificates
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
<li class="nav__item">
|
||||||
|
<a href="#references" class="nav__link">
|
||||||
|
<i class="bx bx-link-external nav__icon"></i>References
|
||||||
|
</a>
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
<div class="nav__toggle" id="nav-toggle">
|
||||||
|
<i class="bx bx-grid-alt nav__icon"></i>
|
||||||
|
</div>
|
||||||
|
</nav>
|
||||||
|
</header>
|
||||||
|
|
||||||
|
<main class="l-main bd-container">
|
||||||
|
<!-- All elements within this div, is generated in PDF -->
|
||||||
|
<div class="resume" id="area-cv">
|
||||||
|
<div class="resume__left">
|
||||||
|
<!--========== HOME ==========-->
|
||||||
|
<section class="home" id="home">
|
||||||
|
<div class="home__container section bd-grid">
|
||||||
|
<div class="home__data bd-grid">
|
||||||
|
<img
|
||||||
|
src="assets/img/perfil-example.jpg"
|
||||||
|
alt="perfil"
|
||||||
|
class="home__img"
|
||||||
|
/>
|
||||||
|
<h1 class="home__title">Dan <b>Grubb</b></h1>
|
||||||
|
<h3 class="home__profession">IT Man</h3>
|
||||||
|
|
||||||
|
<div>
|
||||||
|
<a
|
||||||
|
download=""
|
||||||
|
href="assets/pdf/ResumeCv.pdf"
|
||||||
|
class="home__button-movil"
|
||||||
|
>Download</a
|
||||||
|
>
|
||||||
|
</div>
|
||||||
|
<!--
|
||||||
|
<div>
|
||||||
|
<a href="contact.html" class="home__button-contact"
|
||||||
|
>Contact Me</a
|
||||||
|
>
|
||||||
|
</div>
|
||||||
|
-->
|
||||||
|
</div>
|
||||||
|
<div class="home__address bd-grid">
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-map home__icon"></i>Falls Church, VA
|
||||||
|
</span>
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-envelope home__icon"></i> Dan@DanGrubb.Net
|
||||||
|
</span>
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-phone home__icon"></i> 703-649-1637
|
||||||
|
</span>
|
||||||
|
<span class="home__information">
|
||||||
|
<i class="bx bx-planet home__icon"></i> dangrubb.net
|
||||||
|
</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<!-- Theme change button -->
|
||||||
|
<i
|
||||||
|
class="bx bx-moon change-theme"
|
||||||
|
title="Theme"
|
||||||
|
id="theme-button"
|
||||||
|
></i>
|
||||||
|
<!-- Button to generate and download the pdf. Available for desktop. -->
|
||||||
|
<i
|
||||||
|
class="bx bx-download generate-pdf"
|
||||||
|
title="Generate PDF"
|
||||||
|
id="resume-button"
|
||||||
|
></i>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
|
<!--========== PROFILE ==========-->
|
||||||
|
<section class="profile section" id="profile">
|
||||||
|
<h2 class="section-title">Profile</h2>
|
||||||
|
<p class="profile__description">
|
||||||
|
Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction.
|
||||||
|
</p>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== EDUCATION ==========-->
|
||||||
|
<section class="education section" id="education">
|
||||||
|
<h2 class="section-title">Education</h2>
|
||||||
|
<div class="education__container">
|
||||||
|
<div class="education__content">
|
||||||
|
<div class="education__time">
|
||||||
|
<span class="education__rounder"></span>
|
||||||
|
<span class="education__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="education__data bd-grid">
|
||||||
|
<h3 class="education__title">Advanced Diploma</h3>
|
||||||
|
<span class="education__studies">Patriot High School</span>
|
||||||
|
<span class="education__year">2015 - 2019</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<div class="education__content">
|
||||||
|
<div class="education__time">
|
||||||
|
<span class="education__rounder"></span>
|
||||||
|
<span class="education__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="education__data bd-grid">
|
||||||
|
<h3 class="education__title">Some College</h3>
|
||||||
|
<!-- <span class="education__studies"></span> -->
|
||||||
|
<span class="education__year">2020</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<div class="education__content">
|
||||||
|
<div class="education__time">
|
||||||
|
<span class="education__rounder"></span>
|
||||||
|
<!-- <span class="education__line"></span> -->
|
||||||
|
</div>
|
||||||
|
<div class="education__data bd-grid">
|
||||||
|
<h3 class="education__title">Self-Study Certifications</h3>
|
||||||
|
<!-- <span class="education__studies"></span> -->
|
||||||
|
<span class="education__year">2020 - Present</span>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
|
||||||
|
<!--========== SKILLS ==========-->
|
||||||
|
<section class="skills section" id="skills">
|
||||||
|
<h2 class="section-title">Skills</h2>
|
||||||
|
<div class="skills__content bd-grid">
|
||||||
|
<ul class="skills__data">
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Windows
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Mac
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Linux
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Networking
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
<ul class="skills__data">
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Security
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Hardware
|
||||||
|
</li>
|
||||||
|
<li class="skills__name">
|
||||||
|
<span class="skills__circle"></span>Software
|
||||||
|
</li>
|
||||||
|
</ul>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<div class="resume__right">
|
||||||
|
<!--========== EXPERIENCE ==========-->
|
||||||
|
<section class="experience section" id="experience">
|
||||||
|
<h2 class="section-title">Experience</h2>
|
||||||
|
|
||||||
|
<div class="experience__container bd-grid">
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<span class="experience__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">Technical Account Manager</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2023 to Present | ITG</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Ensure customer success with technical consulting and implementation of adaptive software and hardware.</li>
|
||||||
|
<li>• Manage client relationships and troubleshoot technical issues.</li>
|
||||||
|
<li>• Deliver tailored solutions for business needs.</li>
|
||||||
|
<li>• Find creative solutions for government and private clients.</li>
|
||||||
|
<li>• Maintained 99% SLA compliance.</li>
|
||||||
|
<li>• Streamlined and documented standard operating procedures.</li>
|
||||||
|
<li>• Automated daily and repetitive tasks.</li>
|
||||||
|
<li>• Created instructional media for field technicians.</li>
|
||||||
|
</ul>
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<span class="experience__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">Field Technician</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2023 | Dell</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Managed a workload of repairs in a ticketing system.</li>
|
||||||
|
<li>• Scheduled, routed, and completed all tickets in a timely manner.</li>
|
||||||
|
<li>• Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.</li>
|
||||||
|
<li>• Maintained positive professional relations with Dell’s corporate, government, and consumer clients.</li>
|
||||||
|
<li>• Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.</li>
|
||||||
|
</ul>
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<span class="experience__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">
|
||||||
|
Lead Repair Technician
|
||||||
|
</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2021 to 2022 | T-Mobile</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices.</li>
|
||||||
|
<li>• Efficiently diagnosed issues with customers' devices and performed all necessary repairs.</li>
|
||||||
|
<li>• Handled inventory and parts returns while ensuring systems were up to date.</li>
|
||||||
|
<li>• Exceeded SLA expectations completing 90% of repairs in under 90 minutes.</li>
|
||||||
|
</ul>
|
||||||
|
</p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<span class="experience__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">Lead Technician</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2021 | Red Door Pro Wash</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Communicated with customers to perform soft wash services efficiently.</li>
|
||||||
|
<li>• Created job plans for the team prior to arrival.</li>
|
||||||
|
<li>• Maintained and drove the company vehicle.</li>
|
||||||
|
</ul> </p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
<div class="experience__content">
|
||||||
|
<div class="experience__time">
|
||||||
|
<span class="experience__rounder"></span>
|
||||||
|
<span class="experience__line"></span>
|
||||||
|
</div>
|
||||||
|
<div class="experience__data bd-grid">
|
||||||
|
<h3 class="experience__title">Night Shift Manager</h3>
|
||||||
|
<span class="experience__company"
|
||||||
|
>2020 to 2021 | Taco Bell</span
|
||||||
|
>
|
||||||
|
<p class="experience__description">
|
||||||
|
<ul class="experience__description">
|
||||||
|
<li>• Managed up to 10 staff during the night shift.</li>
|
||||||
|
<li>• Trained new employees and handled customer issues.</li>
|
||||||
|
<li>• Processed refunds, tracked inventory, and kept cash registers balanced.</li>
|
||||||
|
</ul> </p>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
|
||||||
|
<a href="index.html" class="back__home">
|
||||||
|
<i class="bx bx-arrow-back back__icon"></i>
|
||||||
|
Back to Home
|
||||||
|
</a>
|
||||||
|
</div>
|
||||||
|
</section>
|
||||||
|
</div>
|
||||||
|
</div>
|
||||||
|
</main>
|
||||||
|
<!--========== SCROLL TOP ==========-->
|
||||||
|
<a href="#" class="scrolltop" id="scroll-top">
|
||||||
|
<i class="bx bx-up-arrow-alt scrolltop__icon"></i>
|
||||||
|
</a>
|
||||||
|
<!--========== HTML2PDF ==========-->
|
||||||
|
<script src="js/html2pdf.bundle.min.js"></script>
|
||||||
|
|
||||||
|
<!--========== MAIN JS ==========-->
|
||||||
|
<script src="js/main.js"></script>
|
||||||
|
</body>
|
||||||
|
</html>
|
||||||
Reference in New Issue
Block a user