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+ Falls Church, VA
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+ Dan@DanGrubb.Net
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+ 703-649-1637
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+ dangrubb.net
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+ Profile
++ Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction. +
+Education
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+ Advanced Diploma
+ Patriot High School + 2015 - 2019 +
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+ Some College
+ + 2020 +
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+ Self-Study Certifications
+ + 2020 - Present +Skills
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- + Windows + +
- + Mac + +
- + Linux + +
- + Networking + +
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- + Security + +
- + Hardware + +
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+ Technical Account Manager
+ 2023 to Present | ITG ++
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- • Ensure customer success with technical consulting and implementation of adaptive software and hardware. +
- • Manage client relationships and troubleshoot technical issues. +
- • Deliver tailored solutions for business needs. +
- • Find creative solutions for government and private clients. +
- • Maintained 99% SLA compliance. +
- • Streamlined and documented standard operating procedures. +
- • Automated daily and repetitive tasks. +
- • Created instructional media for field technicians. +
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+ Field Technician
+ 2023 | Dell ++
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- • Managed a workload of repairs in a ticketing system. +
- • Scheduled, routed, and completed all tickets in a timely manner. +
- • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently. +
- • Maintained positive professional relations with Dell’s corporate, government, and consumer clients. +
- • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area. +
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+ More Information
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+ + Lead Repair Technician +
+ 2021 to 2022 | T-Mobile ++
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- • Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices. +
- • Efficiently diagnosed issues with customers' devices and performed all necessary repairs. +
- • Handled inventory and parts returns while ensuring systems were up to date. +
- • Exceeded SLA expectations completing 90% of repairs in under 90 minutes. +
Certificates
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+ + CompTIA A+, Network+ and Security+ +
++ https://www.credly.com/users/dangrubbb +
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+ + Microsoft Office Specialist +
++ https://www.credly.com/users/dangrubbb +
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+ + Dell, Apple, Samsung Certified Repair Technician +
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+References
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+ IT Engineer, ITG
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+ Samuel Albert
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- Details available upon request + +
+ Server Technician, AMD
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+ Brian Oberoi
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- Details available upon request + +
Languages
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- + English + +
- + Python + +
- + HTML + +
Interests
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