perfil

Dan Grubb

IT Man

Falls Church, VA Dan@DanGrubb.Net 703-649-1637 dangrubb.net

Profile

Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction.

Education

Advanced Diploma

Patriot High School 2015 - 2019

Some College

2020

Self-Study Certifications

2020 - Present

Skills

  • Windows
  • Mac
  • Linux
  • Networking
  • Security
  • Hardware
  • Software

Experience

Technical Account Manager

2023 to Present | ITG

  • • Ensure customer success with technical consulting and implementation of adaptive software and hardware.
  • • Manage client relationships and troubleshoot technical issues.
  • • Deliver tailored solutions for business needs.
  • • Find creative solutions for government and private clients.
  • • Maintained 99% SLA compliance.
  • • Streamlined and documented standard operating procedures.
  • • Automated daily and repetitive tasks.
  • • Created instructional media for field technicians.

Field Technician

2023 | Dell

  • • Managed a workload of repairs in a ticketing system.
  • • Scheduled, routed, and completed all tickets in a timely manner.
  • • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.
  • • Maintained positive professional relations with Dell’s corporate, government, and consumer clients.
  • • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.

Lead Repair Technician

2021 to 2022 | T-Mobile

  • • Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices.
  • • Efficiently diagnosed issues with customers' devices and performed all necessary repairs.
  • • Handled inventory and parts returns while ensuring systems were up to date.
  • • Exceeded SLA expectations completing 90% of repairs in under 90 minutes.

More Information

Certificates

CompTIA A+, Network+ and Security+

https://www.credly.com/users/dangrubbb

Microsoft Office Specialist

https://www.credly.com/users/dangrubbb

Dell, Apple, Samsung Certified Repair Technician

References

IT Engineer, ITG

Samuel Alpert

  • Details available upon request
Server Technician, AMD

Brian Oberoi

  • Details available upon request

Languages

  • English
  • Python
  • HTML

Interests

Music
Tech
Fitness
Christ