Profile
++ Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction. +
+Education
+Advanced Diploma
+ Patriot High School + 2015 - 2019 +Some College
+ + 2020 +Self-Study Certifications
+ + 2020 - Present +Skills
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- + Windows + +
- + Mac + +
- + Linux + +
- + Networking + +
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- + Security + +
- + Hardware + +
- + Software + +
Experience
+IT Consultant and Support Technician
+ 2025 to Present | Blue Tech Innovation ++
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- • Provide administration and internal support for company systems, including PCs, Macs, phones, printers, servers, and other related equipment. +
- • Offer end-user support for both office-based and remote employees. +
- • Ensure the health, stability, and best practices configuration of client infrastructures. +
- • Troubleshoot and resolve issues with the following technologies: +
- • Windows Server, VPN Clients, Group Policy, Folder Permissions +
- • Firewalls, Printer Servers, Office 365 +
- • Mac systems, workstation and network connectivity issues +
- • Exchange Server, Microsoft Office Applications, and the latest Microsoft Office suite versions +
Technical Account Manager
+ 2023 to 2025 | ITG ++
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- • Ensure customer success with technical consulting and implementation of adaptive software and hardware. +
- • Manage client relationships and troubleshoot technical issues. +
- • Deliver tailored solutions for business needs. +
- • Find creative solutions for government and private clients. +
- • Maintained 99% SLA compliance. +
- • Streamlined and documented standard operating procedures. +
- • Automated daily and repetitive tasks. +
- • Created instructional media for field technicians. +
Field Technician
+ 2023 | Dell ++
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- • Managed a workload of repairs in a ticketing system. +
- • Scheduled, routed, and completed all tickets in a timely manner. +
- • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently. +
- • Maintained positive professional relations with Dell’s corporate, government, and consumer clients. +
- • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area. +
Certifications
+ ++ CompTIA A+, Network+ and Security+ +
++ https://www.credly.com/users/dangrubbb +
++ Microsoft Office Specialist +
++ https://www.credly.com/users/dangrubbb +
++ Dell, Apple, Samsung Certified Repair Technician +
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+References
+ +Samuel Alpert
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- Details available upon request + +
Brian Oberoi
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- Details available upon request + +
Languages
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- + English + +
- + Python + +
- + HTML + +
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