# Dan Grubb CV

# Dan Grubb

### IT Man

Download
Falls Church, VA Dan@DanGrubb.Net 703-649-1637 dangrubb.net

## Profile

Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction.

## Education

### Advanced Diploma

Patriot High School 2015 - 2019

### Some College

2020

### Self-Study Certifications

2020 - Present

## Skills

- Windows
- Mac
- Linux
- Networking

- Security
- Hardware
- Software

## Experience

### IT Consultant and Support Technician

2025 to Present | Blue Tech Innovation

- • Provide administration and internal support for company systems, including PCs, Macs, phones, printers, servers, and other related equipment.
- • Offer end-user support for both office-based and remote employees.
- • Ensure the health, stability, and best practices configuration of client infrastructures.
- • Troubleshoot and resolve issues with the following technologies:
- • Windows Server, VPN Clients, Group Policy, Folder Permissions
- • Firewalls, Printer Servers, Office 365
- • Mac systems, workstation and network connectivity issues
- • Exchange Server, Microsoft Office Applications, and the latest Microsoft Office suite versions

### Technical Account Manager

2023 to 2025 | ITG

- • Ensure customer success with technical consulting and implementation of adaptive software and hardware.
- • Manage client relationships and troubleshoot technical issues.
- • Deliver tailored solutions for business needs.
- • Find creative solutions for government and private clients.
- • Maintained 99% SLA compliance.
- • Streamlined and documented standard operating procedures.
- • Automated daily and repetitive tasks.
- • Created instructional media for field technicians.

### Field Technician

2023 | Dell

- • Managed a workload of repairs in a ticketing system.
- • Scheduled, routed, and completed all tickets in a timely manner.
- • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.
- • Maintained positive professional relations with Dell’s corporate, government, and consumer clients.
- • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.

More Information

## Certifications

### CompTIA A+, Network+ and Security+

https://www.credly.com/users/dangrubbb

### Microsoft Office Specialist

https://www.credly.com/users/dangrubbb

### Dell, Apple, Samsung Certified Repair Technician

## References

IT Engineer, ITG

### Samuel Alpert

- Details available upon request

Server Technician, AMD

### Brian Oberoi

- Details available upon request

## Languages

- English
- Python
- HTML

## Interests

Music
Tech
Fitness
Christ