# Dan Grubb CV

# Dan Grubb

### IT Man

Download
Falls Church, VA Dan@DanGrubb.Net 703-649-1637 dangrubb.net

## Profile

Dynamic and detail-oriented IT professional with a proven track record in both independent and collaborative environments. Skilled in prioritizing tasks and adept at diagnosing and resolving complex technical issues to ensure optimal performance and customer satisfaction.

## Education

### Advanced Diploma

Patriot High School 2015 - 2019

### Some College

2020

### Self-Study Certifications

2020 - Present

## Skills

- Windows
- Mac
- Linux
- Networking

- Security
- Hardware
- Software

## Experience

### IT Consultant and Support Technician

2025 to Present | Blue Tech Innovation

- • Provide administration and internal support for company systems, including PCs, Macs, phones, printers, servers, and other related equipment.
- • Offer end-user support for both office-based and remote employees.
- • Ensure the health, stability, and best practices configuration of client infrastructures.
- • Troubleshoot and resolve issues with the following technologies:
- • Windows Server, VPN Clients, Group Policy, Folder Permissions
- • Firewalls, Printer Servers, Office 365
- • Mac systems, workstation and network connectivity issues
- • Exchange Server, Microsoft Office Applications, and the latest Microsoft Office suite versions

### Technical Account Manager

2023 to Present | ITG

- • Ensure customer success with technical consulting and implementation of adaptive software and hardware.
- • Manage client relationships and troubleshoot technical issues.
- • Deliver tailored solutions for business needs.
- • Find creative solutions for government and private clients.
- • Maintained 99% SLA compliance.
- • Streamlined and documented standard operating procedures.
- • Automated daily and repetitive tasks.
- • Created instructional media for field technicians.

### Field Technician

2023 | Dell

- • Managed a workload of repairs in a ticketing system.
- • Scheduled, routed, and completed all tickets in a timely manner.
- • Found solutions to complex hardware/firmware issues and ensured systems were up and running efficiently.
- • Maintained positive professional relations with Dell’s corporate, government, and consumer clients.
- • Exceeded ticket completion standards handling all tickets in the Falls Church - Arlington area.

### Lead Repair Technician

2021 to 2022 | T-Mobile

- • Diagnosed and repaired cellphones, tablets, laptops, and other mobile devices.
- • Efficiently diagnosed issues with customers' devices and performed all necessary repairs.
- • Handled inventory and parts returns while ensuring systems were up to date.
- • Exceeded SLA expectations completing 90% of repairs in under 90 minutes.

### Lead Technician

2021 | Red Door Pro Wash

- • Communicated with customers to perform soft wash services efficiently.
- • Created job plans for the team prior to arrival.
- • Maintained and drove the company vehicle.

### Night Shift Manager

2020 to 2021 | Taco Bell

- • Managed up to 10 staff during the night shift.
- • Trained new employees and handled customer issues.
- • Processed refunds, tracked inventory, and kept cash registers balanced.

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